Last Updated: June 2026

At CorusDigital, we strive to provide quality products and a smooth shopping experience. Due to the nature of electronic products and smart gadgets, all return and refund requests are subject to the terms outlined below.

By placing an order with CorusDigital, you agree to this Return & Refund Policy.

1. Eligible Return Reasons

Returns may only be requested under the following circumstances:

·         Product received damaged during transit

·         Product received defective or not functioning as intended upon delivery

·         Wrong product received

All return requests are subject to verification and approval by CorusDigital.

2. Non-Returnable Situations

Returns and refunds will not be accepted for:

·         Change of mind

·         Accidental purchases

·         Personal preference or dissatisfaction

·         Incorrect product selection by the customer

·         Minor cosmetic variations that do not affect functionality

·         Products damaged after delivery

·         Products showing signs of misuse, negligence, or mishandling

·         Products with missing accessories, manuals, cables, packaging, or components

·         Products returned without prior approval from CorusDigital

3. Return Request Timeframe

Customers must report any damaged, defective, incorrect, or missing item within 1 calendar day (24 hours) from the time of delivery.

Requests received after this period may be rejected.

4. Mandatory Proof Requirement

To process any return or refund request, customers must provide:

·         A complete and uninterrupted unboxing video

·         Clear photos of the product

·         Photos of the shipping package and shipping label

·         A detailed description of the issue

The unboxing video must start before opening the sealed package and continue until the product and accessories are fully inspected.

Claims submitted without sufficient evidence may be rejected.

5. Inspection & Approval Process

All return requests are reviewed and verified by the CorusDigital support team.

CorusDigital reserves the right to:

·         Request additional photos or videos

·         Request troubleshooting steps

·         Verify product condition

·         Conduct technical inspection

·         Reject claims that cannot be verified

Submission of a return request does not guarantee approval.

The final decision regarding eligibility rests solely with CorusDigital.

6. Return Shipping

Unless otherwise approved by CorusDigital in writing:

·         Return shipping charges are the responsibility of the customer.

·         Customers must securely pack the product before return shipment.

In certain cases, CorusDigital may arrange pickup services at its discretion depending on product category, service availability, and claim approval status.

7. Condition of Returned Products

Approved returns must be returned:

·         In original condition

·         With original packaging

·         With all accessories, manuals, cables, and included items

·         Without additional damage caused after delivery

Failure to meet these conditions may result in rejection of the return request.

8. Missing Item Claims

Any claim regarding missing accessories, components, or items included with the order must be reported within 24 hours of delivery.

Customers may be required to provide an uninterrupted unboxing video and supporting photographs for verification.

Claims submitted without sufficient evidence may be rejected.

9. Products Found to Be Working

If a returned product is inspected and found to be functioning normally, free from manufacturing defects, and operating as intended, CorusDigital reserves the right to reject the return or refund request.

In such cases:

·         The product may be returned to the customer.

·         Return shipping and re-shipping charges may apply.

·         No refund, replacement, or store credit will be issued.

The final determination regarding product functionality shall be made by CorusDigital or its authorized representatives.

10. Improper Use & Unauthorized Modifications

Products shall not be eligible for return, refund, replacement, or warranty service if the issue is determined to have resulted from:

·         Improper installation

·         Incorrect voltage or power supply usage

·         Physical damage

·         Water or liquid damage

·         Mishandling or negligence

·         Unauthorized repairs or modifications

·         Software tampering or firmware modification

·         Use contrary to product instructions

CorusDigital reserves the right to inspect and verify the cause of any reported issue before approving a claim.

11. Refund Process

Once the returned product is received, inspected, and approved:

·         Refunds will be processed through the original payment method whenever possible.

·         Refund processing may take approximately 5–7 business days after approval.

·         Banking and payment gateway processing times may vary.

12. Partial Refunds

CorusDigital reserves the right to issue partial refunds where:

·         Returned products are incomplete

·         Accessories are missing

·         Product value has been reduced due to customer handling

·         Packaging is significantly damaged or missing

13. Replacement Option

Where applicable, CorusDigital may offer a replacement product instead of a refund.

Replacement availability depends on:

·         Product stock availability

·         Product model availability

·         Nature of the issue reported

14. Fraud Prevention

CorusDigital reserves the right to reject claims that appear fraudulent, misleading, abusive, or unsupported by sufficient evidence.

Customers providing false information, manipulated videos, fraudulent claims, or misleading evidence may be denied future services and order privileges.

15. Order Cancellation

CorusDigital reserves the right to cancel orders before shipment due to:

·         Product unavailability

·         Pricing errors

·         Payment verification issues

·         Suspicious or fraudulent activity

In such cases, eligible payments will be refunded.

16. Contact Information

For return and refund assistance, please contact:

CorusDigital
Operated by Corus International
Gondal, Gujarat – 360311, India

Email: support@corusdigital.in

WhatsApp: +91 96647 34682

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST